I had a situation at one of my tournaments and I would like to get opinions on how I should have handled it.
At the start of the tournament I give out all the stacks. The greens, blacks and purples equal 20 chips and come out of a chip rack. This equals 3,000. Our tourney starts with 5,000 so I have another rack slot of 20 yellows, where each stack gets 2 yellow chips.
So, I'm handing out the stacks...One stack, 2 yellows....one stack 2 yellows....after handing out 9 stacks, before I hand out the 10th stack, someone calls my name and needs my assistance...I run and take care of that, then come back. I then hand out the 10th stack, but forget to give the 2 yellow chips (which we will discover later).
Play starts...into the 2nd round, seat 10 goes all in and loses...We have rebuys in our tourney, so he rebuys. While giving him the rebuy amount, he thinks about it and says he didn't think he started with the right amount of chips. I count the rebuys I have available in the tray and notice I have 2 extra yellow chips, so this confirms that he didn't have the correct amount.
How should I have proceeded from here? (And then I'll tell how I actually did proceed).