GENERAL DISCUSSION BOARDS > General discussion of poker industry topics

unacceptable behaviors?

<< < (2/3) > >>

casacubana:
wow thank you so much nick!that's exactly what i was looking for and looking forward to your input about "dealers & floor" unacceptable behaviors,thank you again

regards
laura

casacubana:
Hi everyone,
I know it's unusual request this tread but any other suggestions will be very appreciated( specially dealers and floor)thank you in advance
Regards
Laura

Nick C:
laura,

Unacceptable behavior for dealers:

 HYGIENE:

           a.) offensive body odor
           b.) overpowering cologne
           c.) wrinkled or soiled uniform
           d.) bad breath
           e.) dirty fingernails
 Procedures:
           a.) sloppy dealing
           b.) flashing cards
           c.) rolling the deck
           d.) premature dealing
           e.) failure to observe action
           f.) watching TV
The Never's
           a.) Never engage in unnecessary conversation
           b.) Never Stare at players. Avoid eye contact.To stare at a player is often mistaken as an indication that it is their turn to act.
           c.) Never address women in any derogatory manner; such as honey, sugar, sweety etc.
           d.) Never call any female "ma'am," young or old. Miss or young lady is better, and knowing their name is best.
           e.) Never point your finger at players. (use an open hand if you must point).
           f.)  Never forget to acknowledge a toke
           g.) Never criticize how a player plays their hand
           h.) Never disagree with any decision made by the floor. These should be discussed in private.
            i.) Never display anger at the table
            j.) Never chew gum
There are more but you are in a hurry so start with these.

chet:
If your cardroom has televisions, Dealers AND Floorpersons should be reminded from time to time that those are for the enjoyment of the PLAYERS.  All too often I see dealers and floorpersons watching their local or favorite team and not paying attention to the needs of the table and room.  

Dealers especially should be instructed, and it should be enforced, that they are not the Social Center of the table.  They are there to deal and run the game not socialize and tell stories with the players, etc.  

Dealers should be pleasant and friendly, greet new players at the table, acknowledge tips, manage the game, etc., but other than that they should be seen and not heard.  As for this issue, Floorpersons should also be pleasant and friendly.  They should listen to player thoughts and comments and give the player the impression their ideas will be brought to management and considered.  They should NOT just dismiss player comments with comments such as "I'm running this room and this is how it is."

Dealers should count the tray while standing behind the current dealer so there isn't a delay in the game.

That's all I can think of for now.  I agree with Nick but would extend virtually every item on his list to Floorpersons as well.

casacubana:
thank you so much nick and chet! thank god my bosses did not meet you i would be without a job now :D you right i was little a bit in hurry for this kind of ideas(dealers/cashiers) i need for sure help with floor(not in hurry for those ;) thank you again for your huge help i won't forgeret
many many regards
laura (who can sleep better tonight)

Navigation

[0] Message Index

[#] Next page

[*] Previous page